Managed Services
Monthly retainer programs · 2026 Edition · 3-month minimum term
Engagement Model
JUA Fractional ERP Expert Subscription
For long-term engagements (12 months or longer), qualified clients receive a 10–20% discounted rate based on weekly hour commitment — the more hours, the greater the savings. Stable, high-quality ERP support without the overhead of a full-time hire.
One senior D365 consultant supports multiple clients concurrently — Client A: 10 hrs/wk · Client B: 8 hrs/wk · Client C: 12 hrs/wk — giving each client dedicated expertise at a fraction of the cost of a full-time resource.
10–20% off
12-month retainer
Retainer
Essential Support
20 Hours / Month
- D365 F&O Support
- EDI Support
- Issue Investigation
- Vendor Coordination
- Architecture Consultation
- Monthly Health Review
- Email Support
Retainer
Business Support
40 Hours / Month
- All Essential Services
- Architecture Reviews
- Project Advisory Services
- Trading Partner Support
- Security Reviews
- Configuration Reviews
- Power BI Dashboard & Reporting
- Monthly Governance Meeting
- Priority Response
Retainer
Enterprise Governance
80 Hours / Month
- All Business Support Services
- Executive Advisory Services
- Architecture Oversight
- Program Governance
- Project Portfolio Review
- Vendor Management Support
- D365 F&O Roadmap Planning
- EDI Program Governance
- Monthly Executive Review Meeting
Service Level Targets
CriticalResponse within 4 business hours
HighResponse within 1 business day
NormalResponse within 2 business days
Response targets do not guarantee resolution times.
Program Terms
- Minimum term: 3 months, then month-to-month
- Unused hours expire at month end — do not roll forward
- Emergency support outside business hours billed at premium rate
- Not included: new implementations, upgrades, data migration, custom development, user training, staff augmentation
- 30 days written notice to terminate after minimum term
For pricing, request our Rate Card:
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